Privacy Policy

Last updated: 26/10/2024

NuVech Solutions Ltd (“we,” “our,” “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.nuvech.com (“Website”). Please read this Privacy Policy carefully to understand our practices regarding your personal data.

1. Information We Collect

We may collect and process the following information about you:

a. Personal Data

• Contact Information: When you contact us or complete forms on our Website, you may provide us with personal information such as your name, email address, phone number, and company details.
• Account Details: If you create an account, we may collect login details such as your username and password.
• Transaction Data: If you purchase a product or service, we may collect payment details, billing addresses, and transaction history.

b. Technical Data

• We may automatically collect information about your device and browsing activities, including your IP address, browser type, time zone setting, and browsing actions.

c. Usage Data

• Information about your visit, including pages viewed, the time spent on pages, and click data. This data helps us improve user experience and the functionality of our Website.

d. Cookies and Tracking Technologies

• We use cookies and similar technologies to collect information about your interactions with our Website. Cookies are small data files stored on your device, which help us enhance site performance and provide a tailored experience.

You can manage cookie settings in your browser preferences. Do you want to know more about the cookies and how to turn them off? Click here.

2. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our Website and services.
• Process orders and manage your account.
• Respond to your enquiries, questions, or requests for information.
• Improve our Website, products, and services.
• Send you newsletters, updates, and promotional offers (only if you have opted in to receive them).
• Monitor and analyse usage and trends to improve your experience.
• Prevent fraudulent transactions and secure our services.

Marketing Messages and Promotion Offers

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. You will receive marketing communications from us only if you have requested information from us or purchased products or services from us.

You will only receive these communications if you have said that we can send them to you when you provided us with your details when you contacted us or signed up for a newsletter/social media.

You can tell us that you want to stop receiving marketing communications from us at any time. You can do this via clicking on the unsubscribe link in any marketing email we send you or by contacting us directly by email sales@nuvech.co.uk, post or over the phone.

We will process any such request as quickly as we can, but it might take a few days for all our systems to be updated. Stopping marketing communications won’t stop any necessary service communications, so you’ll continue to get all the information you need.

3. Sharing Your Information

We do not sell or lease your personal data to third parties. However, we may share your information with:

• Service Providers: Third-party companies that assist us in providing our services, such as payment processors, IT support, analytics providers, and marketing services.
• Legal Obligations: We may disclose information if required by law, regulation, or legal proceedings, or to protect our rights or the rights of others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the new owners to continue providing services.

4. International Transfers

As a company with global operations, your information may be transferred and stored in countries outside your own. When we transfer data outside of the UK or EEA, we ensure that your data is protected in accordance with this Privacy Policy and data protection laws by using appropriate safeguards.

5. Data Security

We have implemented appropriate technical and organisational measures to secure your personal data and protect it from unauthorised access, loss, or misuse. However, no data transmission or storage system can be guaranteed 100% secure, and we cannot fully eliminate security risks associated with personal data.

We are committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed.

In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

Under applicable data protection laws, you have rights concerning your personal data, including:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You can request that we correct any incomplete or inaccurate data.
• Erasure: You may ask us to delete your personal data under certain circumstances.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Data Portability: You may request to receive your data in a structured, commonly used format or ask us to transfer it to a third party.

To exercise any of these rights, please contact us at sales@nuvech.co.uk. We may ask you to verify your identity before responding to such requests.

8. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16 without verification of parental consent, we will delete that data.

9. Third-Party Links

Our Website may contain links to third-party websites. This Privacy Policy does not apply to those sites, and we encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy periodically. Any changes will be posted on this page, with the date of the latest revision at the top. We encourage you to review this page regularly to stay informed of how we are protecting your data.

11. Contact Us

Questions, comments, and requests regarding this privacy notice are always welcomed, so if you have any or would like to exercise any of your legal rights, please don’t hesitate to contact us.

NuVech Solutions Ltd
Email: support@nuvech.co.uk
Phone: +44 (0)1765 604 202
Address: Unit 501- Gate 5, Dewsbury Road, Beeston, Leeds, West Yorkshire, England, LS11 5LD

If you feel you need to, you also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

Thank you for trusting NuVech Solutions Ltd with your personal information. We value your privacy.